Privacy- en Cookieverklaring

Privacy and Cookie Statement

Dear visitor,

We have drawn up this Privacy and Cookie Statement to make it clear to you that we take the privacy of all personal data with which we come into contact within Custom Cortijo dos Santos / Andalucia Travel very seriously. For this reason, the personal data collected by us is carefully processed and secured. We adhere to the General Data Protection Regulation (GDPR).

In this statement we would like to inform you well about our privacy and cookie policy. If you have any questions or would like more information, please contact Cortijo dos Santos / Andalucia Custom Travel: .

PURPOSES OF THE DATA PROCESSING

Execution of agreements

Your personal data will be processed by us for entering into and executing agreements regarding the rental of fully furnished safari tents and fully equipped motorhomes and maintaining the resulting relationships, including associated marketing activities. For this we process your name, telephone number, email address, company name, any financial or tax-relevant data, and the corresponding correspondence.

We use this data because it is necessary for the agreement or the conclusion or settlement thereof. We keep this data for as long as necessary to properly perform our services and agreements. We will then destroy it, unless we are legally obliged to keep it for longer.

Click behavior and visit data

When using our website, we obtain general visitor data. This concerns the IP address of your computer, the time of retrieval and data that your browser sends. We use this data for statistical analyzes of visit and click behavior on the website. We also optimize the operation of the website with this. We try to pseudonymise or anonymize this data as much as possible and it is not provided to third parties who could use it for their own purposes.

We use this data because of our legitimate interest in monitoring and improving our website. We keep anonymized data (which no longer contains personal data) for as long as they are relevant to us.

Cookies

When you visit our website, cookies are placed on your PC for various purposes. These cookies can be functional or analytical and some track your surfing behaviour. That is why you will be asked for explicit permission for the latter type of cookies. With the placement of this, personal data is processed, such as the IP address. See our Cookie Policy below in which we explain exactly what these cookies do and why they are there. Look here Cookie Policy for current use.

Handling order

When you place an order with us, we use your personal data to handle it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use your name and address details, telephone number, billing address, e-mail address, payment details, gender and date of birth. We need this because of the contract we conclude with you. We keep this information until your order has been completed and seven years after that (which is the legal obligation to retain). This data is not shared with third parties.

Contact or registration form

With the contact form and registration forms you can ask us questions, make requests and, for example, register for our trips.

For this we use your name and address details, telephone number and e-mail address. If you are a student, we will also ask for the name of your educational institution for verification. If you pay online, we also use the payment information we receive from your payment provider. See the heading “Conclusion of agreements”

We use this data under the basis agreement. We will keep this information until we are sure that you are satisfied with our response. If you have placed an order, we will keep the information until the order has been processed and seven years thereafter (the legal retention period).

Newsletter

You can subscribe to our newsletter. As a result, you will periodically receive an e-mail with information, news and developments in the field of our activities and you will remain informed about products, services and offers from Cortijo dos Santos / Andalucia Travel. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link.

Your e-mail address will only be added to the list of subscribers with your explicit consent. This data will be kept until you cancel the subscription.

Provision to other companies or institutions (third parties)

We will under no circumstances give your personal data to other companies or institutions, except if this is necessary for our service or if we are legally obliged to do so (for example if the police require this in the event of a suspicion of a crime). We will inform you in advance which other companies will receive your data.

social media buttons

This site includes buttons to promote or share pages on the social networks Facebook, Twitter and LinkedIn. These buttons are realized by code supplied by Facebook, Twitter and LinkedIn itself. These buttons become active when you click on them.

Read the privacy statement of Facebook, Twitter and LinkedIn (which can change regularly) to see what they do with your personal data that they process with this code.

SECURITY

We take appropriate security measures to limit misuse of, and unauthorized access to, your personal data. In this way we ensure that only the necessary persons have access to your data, that access to your personal data is protected and that our security measures are checked regularly. We take the following security measures, among others:

logical access control on our laptops and systems, using passwords;
physical measures for access security, including access chips and camera security in our office building;
encryption (encryption) of digital files;
organizational measures for access security;
security of network connections via Transport Layer Security (TLS) technology;
purpose-based access restrictions and data storage within the EU.

We work digitally as much as possible: old papers go through the shredder and digital documents are secured.

Use of cookies

We use cookies when offering electronic services. A cookie is a simple small file that is sent along with pages from this website and stored by your browser on the hard drive of your device, so that you can be recognized.

When you visit our website for the first time, we show a message with an explanation about the cookies. Here you can also indicate which cookies you want to be placed on your computer. If you continue to use our service, we will assume that you do not object to the cookies.

We have made agreements with other companies that place cookies about the use of cookies. However, we do not have full control over what they do with the cookies themselves. So also read their privacy statements if this is important to you and possibly the various informative links.

Enabling and disabling cookies

In your browser you can set that the storage of cookies is only accepted if you agree. Please refer to your web browser manual for more information. Please note: many websites do not work optimally if the cookies are disabled.

Retention periods and deletion of cookies

Most cookies have an expiration date. That means they expire automatically after a certain period of time and no longer record any data from your site visit. You can also choose to manually delete the cookies before the expiration date has passed. For more information about this, you can consult the manual of your browser.

Third Party Websites

This Privacy and Cookie Statement does not apply to third-party websites that are connected to our website through links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We therefore recommend that you read the privacy statement of these websites before using these websites.

COMPLAINTS – PERSONAL DATA AUTHORITY

Of course we are also happy to help you if you have complaints about the processing of your personal data. Under the privacy legislation you have the right to file a complaint with the Dutch Data Protection Authority against our processing of your personal data. You can contact the Dutch Data Protection Authority for this.

CHANGES TO THIS PRIVACY AND COOKIE STATEMENT

Cortijo dos Santos / Andalucia Custom Travel reserves the right to make changes to this Privacy and Cookie Statement. Changes will be published on our website. Therefore, regularly check this Privacy and Cookie Statement, so that you are aware of any changes.

INSPECTION, CORRECTION AND RIGHT TO OBJECT

If you have a relationship with our company, you have the opportunity to view your personal data upon written request. If the overview provided by us contains inaccuracies, you can request us in writing to change the data or have it removed. If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below.

Under the GDPR you also have the following rights:

  1. receive an explanation of what personal data we have and what we do with it;
  2. access to the precise personal data we have;
  3. having errors corrected;
  4. having outdated personal data removed;
  5. withdraw consent;
  6. object to a particular use.

If you want to make use of this, please make sure that you always clearly indicate who you are, so that we can be sure that we do not change or delete data from the wrong person.

In addition, you can inform us in writing if you do not wish to be contacted with information about our products and services by reporting this to the following address: .